Everything you need to know about how your data is used on Biten Win, where it goes, and how long it's kept — all explained in plain English.
Only what's truly necessary is collected — nothing more.
Name, date of birth, national ID number
Phone number, email, and address
BKash number, transaction records
Betting history, game sessions, win/loss records
IP address, browser, device model
Session data, preferences, and usage patterns
Information is collected during registration, payment, and use of the platform.
Encrypted with 256-bit SSL and transmitted to a secure server.
Stored in secure data centers with restricted access
Used for service delivery, security, and legal compliance
Securely deleted after a set period or upon request
Protecting your privacy takes more than policies — it requires technical safeguards too. Biten Win uses both.
All data transferred between your browser and Biten Win's servers is encrypted with 256-bit SSL — no one can intercept or read it in transit.
Biten Win never sells or rents your personal data to third parties. No information is shared with advertisers.
Within Biten Win, access to your data is restricted to specific teams only. Every access is logged and regularly audited.
Servers are hosted in geographically secure data centres with 24-hour monitoring. Regular backups ensure there is no risk of data loss.
You have the right to view, correct, or request deletion of your personal data. You can also manage your communication preferences at any time.
Every year, independent security experts conduct a full audit of Biten Win's data protection practices and issue a certification.
By using Biten Win's services, you are considered to have accepted this Privacy Policy. If you have any questions, Help Center Get in touch.
From the moment you open an account on Biten Win to every transaction you make, various types of data are collected. This information comes from three main sources: what you provide directly, what is collected automatically through your activity, and what is received from payment partners.
Collected data is used only for its stated purpose. Biten Win never uses your information for unrelated activities.
Biten Win analyses your data to show you personalised bonus offers. If you'd prefer to opt out, you can disable marketing communications from your account settings.
Biten Win never sells or rents your personal data to third parties. However, limited information may be shared with certain parties as necessary to operate our services.
Your information is never shared with any party outside the list above. If anyone requests your details claiming to represent Biten Win, it may be a scam — Help Center let us know.
Biten Win does not keep your data longer than necessary. Retention periods vary depending on the type of information.
Once the retention period expires, data is permanently and securely deleted or anonymised.
You have clear rights over your own data. Biten Win respects these rights and responds to requests in a timely manner.
To exercise any of these rights, email us at support@bitenwin.com or Help Center Reach us via live chat. We typically respond within 30 days.
Biten Win uses cookies on its website and app. Cookies are small text files stored on your device that help improve the quality of our service.
You can manage cookies through your browser settings. However, disabling essential cookies may affect how the service functions.
Biten Win's services are strictly for users aged 18 and above. Under no circumstances is information from anyone under 18 collected or stored.
The Biten Win platform includes content from third-party game providers. These providers operate under their own privacy policies.
Biten Win may update this Privacy Policy from time to time. If significant changes are made, you will be notified via your registered email or through a platform announcement.
For any questions, requests, or complaints regarding your personal information, please reach out through any of the channels below.
Biten Win will never ask for your password, payment PIN, or OTP over the phone or by email. Any such request is a scam — report it to our support team immediately.
When registering on any online platform, we share a lot of personal information — but most people never stop to think about where it goes or how it's used. Betting platforms also handle payment details, so Biten Win's privacy policy is particularly important to understand.
The most common question we get: "Can anyone else see my bKash number?" The answer is no. Biten WinPayment information is stored in encrypted format and is used solely within dedicated technical systems for processing transactions. No employee or third party can directly view your full bKash number.
Many users feel hesitant about submitting a photo of their national ID for KYC verification. Biten WinKYC documents are stored on a separate, secured server — kept entirely apart from core account data. Access to these documents is strictly controlled, and every access is logged. These logs are reviewed during annual security audits.
Your gaming history is never shared with advertising companies. However, Biten Win It can analyse your gaming preferences and surface relevant offers — for example, if you bet frequently on cricket, you may receive special cricket bonus notifications during the IPL season. If you'd rather not receive personalised content, you can turn off marketing notifications from your account settings.
As part of responsible gaming Biten Win Your betting patterns are monitored as part of responsible gaming. If unusually large losses or sudden changes in betting behavior are detected, the system may automatically send you a support message. This is done in your interest — not to misuse your data. The results of this analysis are never shared with any third party.
We believe in being transparent about disclosing information to legal authorities. If a court order or a valid request from a licensing authority is received in Bangladesh, Biten Win We are legally required to provide necessary information when obligated to do so — but only through official channels, in writing, and within a proper legal framework.
What happens to your data when you close your account? Most of it is deleted after a set period. However, transaction records are required to be retained for a number of years for legal reasons — in line with international financial regulations. Before closing your account, you can request a copy of your data.
In short, Biten Win's privacy policy is built on earning players' trust. Our goal is to use world-class technology without compromising data security, and to operate with complete transparency. If you have any questions, feel free to ask — we have nothing to hide.
Your privacy is protected at Biten Win. Open an account now and welcome to Bangladesh's most trusted gaming platform.